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MeasureMint
MeasureMintProfessional Measurement Tool

Refund & Cancellation Policy

Effective Date: September 2026 | Last Updated: September 2026

Overview

At MeasureMint, customer satisfaction and fair commercial practices are paramount. Our order processing and payment billing are conducted by our online Merchant of Record, Paddle.com Market Limited ("Paddle"). Paddle acts as the merchant of record for all orders, handling secure billing, tax compliance, invoicing, and returns.

1. 30-Day Money-Back Guarantee

We stand firmly behind the quality of MeasureMint. We offer an unconditional, no-questions-asked 30-day money-back guarantee on all first-time subscription purchases (Monthly, 4-Month Sprint, and Annual plans).

  • If you are unsatisfied for any reason within 30 calendar days of your initial purchase, you are entitled to a full 100% refund.
  • No complicated hoops or retention hurdles.
  • Feedback is appreciated to help us improve, but is never required to receive your refund.

2. EU/UK Statutory Right of Withdrawal

If you reside in the European Union or United Kingdom, consumer protection regulations (Directive 2011/83/EU on Consumer Rights) grant you a statutory 14-day right of withdrawal from the date of purchase without giving any reason.

  • Our Guarantee Exceeds Statutory Minimums: Because MeasureMint provides a 30-day money-back guarantee, your refund rights exceed the statutory 14-day period.
  • To exercise your right of withdrawal, simply notify us at support@measuremint.app or via Paddle at paddle.net before the withdrawal period expires.

3. 1-Click Subscription Cancellation

In full compliance with FTC Click-to-Cancel rules and international consumer protection standards, you can cancel your MeasureMint recurring subscription at any time without penalty:

  • Self-Service via Customer Portal: Click "Manage Subscription" in any receipt email from Paddle or visit paddle.net to cancel recurring billing with 1 click.
  • By Email: Email support@measuremint.app with your email address or Miro User ID, and our team will cancel your renewal promptly.

Effect of Cancellation: When you cancel, all future scheduled renewals stop immediately. You will continue to have full access to all Pro features until the end of your current prepaid billing cycle. We never delete or lock your past board measurements or calibrations.

4. How to Request a Refund

To request a refund within your 30-day guarantee window:

  1. Send an email to support@measuremint.app with the subject "Refund Request".
  2. Provide your order number, Paddle transaction ID, or the checkout email address.

Alternatively, you can visit paddle.net to look up your order receipt and request a refund directly from Paddle buyer support.

Processing Times: Once approved, Paddle processes refunds within 1–2 business days. The funds will appear on your original payment card statement within 5 to 10 business days depending on your bank.

5. Contact Information

© 2026 MeasureMint. Payments powered by Paddle. All rights reserved.

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